Setting up your GPS Classic device is straightforward: 1) Charge the device fully, 2) Download the "WheelsEye Tracker" app from App Store or Google Play, 3) Create an account and log in, 4) Follow the in-app instructions to pair your device via Bluetooth, 5) Mount the device in your vehicle using the provided magnetic case or adhesive. The entire process takes about 10-15 minutes.

The GPS Classic Tracking Device is compatible with all types of vehicles including cars, trucks, motorcycles, buses, and even heavy machinery. It works with both gasoline and diesel engines, and supports 12V and 24V electrical systems. For specific compatibility questions, please check our compatibility guide or contact support.

When installed with a direct connection to your vehicle's battery, the device draws minimal power and will operate continuously. In standalone battery mode (using its internal battery), the device lasts approximately 2 weeks with standard tracking settings (location updates every 10 minutes). For longer battery life, you can adjust tracking frequency in the app settings.

The 3-Year App Subscription includes: Unlimited access to the WheelsEye mobile app and web portal, real-time GPS tracking, historical route playback, geofencing alerts, speed monitoring, vehicle health reports (for compatible vehicles), driver behavior analysis, and 24/7 customer support. No hidden fees or additional charges during your subscription period.

Yes, you can add and manage up to 10 devices on a single account at no additional cost. Each device will appear separately in your app dashboard with individual controls and settings. To add additional devices beyond 10, please contact our sales team for enterprise pricing options.

We'll notify you via email and app notifications 60 days before your subscription expires. You can renew directly from the app or website with a few clicks. Renewal pricing is typically offered at a discounted rate for existing customers. You can choose to renew for 1, 2, or 3 years at your convenience.

The GPS Classic device uses multiple satellite systems (GPS, GLONASS, and BeiDou) for maximum accuracy. Under normal conditions, location accuracy is within 5 meters. In urban areas with tall buildings, accuracy may vary but typically remains within 15-20 meters. The device also uses cellular triangulation and WiFi positioning to improve accuracy when GPS signals are weak.

You can configure various alerts including: Geofence entry/exit, speeding alerts, harsh braking/acceleration, device tampering, low battery, ignition on/off, and maintenance reminders. All alerts can be customized by time, day, and severity. Notifications can be received via app push notifications, SMS, or email based on your preference.

Yes, the app stores 12 months of historical data by default. You can view routes on interactive maps, see stop durations and locations, and export this data as PDF or CSV reports. Historical playback allows you to "replay" any day's journey at adjustable speeds to review the complete route taken by your vehicle.

First, check if your device has power (LED indicator should be blinking). If powered but offline, it may be in an area with poor cellular coverage. Wait 15-30 minutes as it may reconnect automatically. If still offline, try restarting your vehicle or temporarily disconnecting and reconnecting the device power. If problems persist, use the "Refresh Device Status" button above or contact support.

Firmware updates are delivered automatically over-the-air when your device is connected to cellular network and has sufficient battery. You'll receive a notification in the app when an update is available. To manually check for updates, go to Device Settings > Firmware Update in the app. Ensure your device remains powered during updates (which typically take 2-5 minutes).

Yes, the GPS Classic device comes with a 2-year manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover damage from accidents, water ingress (unless IP67 rated), improper installation, or unauthorized modifications. Warranty claims can be initiated through the app or by contacting our support team with your device serial number.